TeleSign: Connecting, Protecting and Defending Digital Identities

Joe Burton


“Our solutions are available in more than 200 countries and territories and comply with applicable privacy laws and regulations”

All of us today live in a digital-first world.  Purchasing, lending, financing and transactions have all gone digital – making secure digital identity and Know Your Customer (KYC) diligence a primary concern for any business online – which, let’s face it, is all of us.  Phone numbers are a unique identity anchor that help fintech, gaming, marketplace, and ecommerce enterprises solve a myriad of KYC challenges. This is where TeleSign’s phone number intelligence is bridging the gap between offline and online identities. The company is a pioneer and leader in connecting, protecting, and defending the world’s leading brands and their customers as they engage in the digital economy, its solutions drawing on 15+ years of historical data pattern analytics, and machine learning algorithms.

For over a decade, TeleSign has been creating the ripples of innovation in preventing fraud and enabling companies to operate smoothly. Since opening its doors in 2005, the company has assisted a variety of customers including Affirm, Electronic Arts, Salesforce, Ticketmaster, IBM, Alibaba Group, and Food Panda to name a few. Today, TeleSign helps the world’s largest brands prevent fake accounts, secure customer interactions, and reduce fraud in their enterprises.

TeleSign verifies over five billion unique phone numbers a month, representing half of the world’s mobile users. The company’s powerful AI and extensive data science deliver trust and risk assessments with a unique combination of speed, accuracy, and global reach. “Our solutions are available in more than 200 countries and territories and comply with applicable privacy laws and regulations,” states Joe Burton, CEO, TeleSign.

TeleSign helps assess the risk, authenticate, and verify the identity for every new user, empowering businesses to establish trust in milliseconds. As a result, businesses can seamlessly prevent synthetic identity fraud and fake users without increasing end-user friction. Additionally, companies with KYC requirements leverage TeleSign’s identity verification to optimize KYC workflows and prevent wasteful checks for fraudulent and high-risk users, enabling TeleSign to establish continuous trust with a user’s phone number. The solution’s integrated machine learning and digital identity datasets verify the legitimacy of every new user, preventing bad actors from causing financial and reputational losses.

By using a dedicated machine learning model, businesses can also stay ahead of sophisticated international revenue share fraud (IRSF) attacks which can amount to millions of dollars incurred in communications fraud. With real-time, 24/7/365 monitoring, TeleSign’s solution calculates the risk of every outbound call or message and prevents millions of dollars of communications fraud. In addition, TeleSign helps safeguard customer accounts and maintain account integrity. From login to log-out, TeleSign proactively detects and defends against suspicious account behavior. “Our solutions can help you detect SIM Swaps, verify login attempts, and assess the risks of high value transactions like payments, monetary transfers, and password reset requests,” says Burton.

TeleSign has recorded an organic 42 percent compound annual revenue growth rate since 2018, driven by its state-of-the-art technology platform and long-standing blue-chip customer base. As part of its evolution plan, TeleSign recently announced its intend to go public at an enterprise value of $1.3 Billion via a business combination with North Atlantic Acquisition Corporation. The company has also secured $107.5 million in Private Investment in Public Equity (PIPE) financing from a group of investors, including SFPI-FPIM as a key investor. With this transaction, TeleSign expects to accelerate its investment and fund its growth and is expecting increase its revenue to approximately $1.1 billion in 2026.